Customer Focus North 2018 is an opportunity to come together around providing better customer & employee focus, engagement, and experience. People will share customer stories and cutting-edge research.
Planned tracks include:
- Measurement: Customer experience measurement and management.
- Behavior: Learnings and CX impact from behavioral science and economics.
- Employees: Employee experience from applying to retiring. Plus how hiring, training, empowering, and rewarding delivers customer focus.
- Organizations: Transforming organizations for customer focus.
- Impact: Design & innovation practices that lead to better customer experience.